University of Florida Community Campaign
Frequently Asked Questions (FAQ) - Click here for the Top 10 List!
Submit your questions to ufcc@ufl.edu
UFCC eWay Online Giving Process
UFCC eWay Online Giving Process
Q) Not receiving the UFCC eWay Welcome Page after signing on into myUFL? You may have on your pop-up blocker.
A) There are two ways to turn off Pop-Up Blocker:
- Hold down the "Ctrl" key, while you click on "UFCC Sign On." Continue holding down the key until a new page appears with your UFCC Welcome Page.
- If you click on "UFCC Sign On" and pop up screen (w/ a UFCC Welcome Page) does not appear, you will need to disable pop-up blocker. First, on your task bar, go to "Tools", scroll to "Pop-Up Blocker" and choose turn off pop-up blocker. Now, click "UFCC Sign On" again for your Welcome Page.
For Firefox Users:
When Firefox blocks a site, it notifies the user on the top bar. If you click that Options button, you can tell it to allow pop-ups from my.ufl.edu or to show a particular pop-up.
Telling it to show the bottom site, will open up in the UFCC online donor system.
Users can also go to Tools -> Options -> Content and uncheck the Block Pop-Up Windows box.
Q) I am not receiving Campaign e-mails reminders. Why not?
A) If you are using Outlook, please check that the e-mails are not in your Junk E-mail or Spam folders. If they are, you can make sure you receive these e-mails by adding ufcc@ufl.edu to your Safe Senders list in Outlook by clicking Tools > Option > Preferences > Junk E-mail > Safe Senders > Add > now add ufcc@ufl.edu to that list.
Q) If I use a credit/bank card for my pledge, when will my payment be processed?
A) Credit card payments are processed at 4pm EST, Monday through Friday. Payments made after 4pm EST Monday through Friday will be processed the following business day. Payments made on Saturday and Sunday will be processed Monday at 4pm EST. If your payment has been processed, you will not be able to change your donation in the online pledge processing system. If your pledge has been processed and you wish to change your pledge or designations, please contact Community Relations at (352) 392-4567.
Q) I do not have a UF email address. How will I give to the UFCC?
A) UF employees who do not have a UF email address will be given a printed pledge card as in years past. If an employee uses a home computer, he can access the UFCC website or myUFL to give. His information will be in the UFCC online system.
Q) Can OPS employees give through the online system?
A) Yes. OPS employees will log in and be taken to a page specifically designed for them.
Q) Can an employee who is hired during the campaign still give online?
A) Yes. A new employee who is not already in the UFCC online system will automatically have a profile created when they log in with their Gatorlink account.
Q) Will UAA and the UF Foundation employees pledge online in 2008?
A) No. In the initial year of online pledging, only UF employees will use the online pledging system. Pledge cards will be distributed to UAA and UFF employees.
Q) Who will collect and process the pledge cards from employees who do not use the online system?
A) The office of Community Relations runs the UFCC and will process the pledge cards.
Q) How do I stop the "reminder" campaign online giving e-mails?
A) If you do not want to contribute to the UFCC, sign on to the system and choose “No Donation.” You should not receive further e-mails.
Q) While in the UFCC eWay site, the "Back" button in my web browser does not work properly.
A) To navigate within the UFCC eWay site, please use the back/forward arrows at the bottom and top of each UFCC eWay page.
Q) How would a donor combine gifts (to attain leadership level status) with their partner/spouse who works for UF or another company?
A) The UF employee will need to indicate online (Donor information page) and/or on the preprinted pledge form the name of the spouse/partner and where that spouse/partner is employed to receive that credit. The credit will be determined by United Way, which is the fiscal agent of the UFCC.
University of Florida Community Campaign
Q) What is the UFCC?
A) The UFCC is the University of Florida Community Campaign. The UFCC recognized the symbiotic relationship between UF and the community --- an emphasis upon our need as the leading employer to enhance and give back to our community. The UFCC began in 1993 and provides an opportunity for employee giving to local community health and human services charities of their choice via payroll deduction or a one-time contribution. Our employees' contributions help improve the quality of life for people in the communities of the Alachua County region.
Q) What are the dates for the 2008 UFCC?
A) The 2008 campaign will run from September 22nd – October 10th.
Q) How do I contribute to the UFCC?
A) During the September campaign, UF employees will receive emails from the UFCC with links to the online contribution site. UF employee donations may be made through payroll deduction or by check, cash, bank card, or direct bill. Pledge cards are available for those who do not have email.
Q) Does my contribution go to the University of Florida?
A) No. Your contribution, less a 4.1% administrative fee paid to the University's Fiscal Agent - the United Way - goes to the agency or agencies you select from the list of agencies. If you do not designate an agency, your contribution is divided among federations or agencies in proportion to the amount that has been designated in the campaign.
Q) If I can choose to give via payroll deduction, when will the deductions begin?
A) The bi-weekly payroll deductions will start in January 2009. There are a total of 26 deductions for 12 month UF employees and 19/21 deductions for 9/10 month UF employees. Note that payroll deductions will continue unless you notify UFCC personnel of a change. The contact person is Kate Burch at 273-1729, Kate-Burch@ufl.edu.
Q) How can I stop payroll deduction for UFCC?
A) To stop deductions during the current campaign - sign into the UFCC online pledge system and choose "No Donation." To end deductions from the 2007 campaign, please contact Kate Burch at Kate-Burch@ufl.edu or 273-1729. You should not receive further e-mails.
Q) If I chose to let my pledge rollover from 2007 will my agency designations also rollover?
A) No. Agency designations will not rollover for 2007 and must be re-designated in the online giving system or on the pledge cards. In subsequent years, the online system will allow for rollover of pledges and agency donations.
Q) How can I find out more information about each of the agencies?
A) Select the link "2008 UFCC Agencies" under UFCC Agencies on the homepage www.ufcc.ufl.edu.
Q) What happens to my contribution if I don’t designate to specific agencies?
A) Funds not specifically designated by the employee for a specific organization shall be allocated as follows: participating organizations shall receive the same percentage of undesignated funds as the percentage of designated funds they receive, except that on an annual basis a federation may be allocated the aggregate percentage of designated funds for federation organizations participating in the University of Florida Community Campaign. (REGULATIONS OF THE UNIVERSITY OF FLORIDA - 6C1-1.015 University of Florida; Community Campaign).
Q) I do not see my organization on the UFCC agency list, how can they join?
A) The application process can be found online at the UFCC website www.ufcc.ufl.edu. Eligibility criteria and time deadlines are outlined in the application and in University of Florida Rule 6C1-1.015. We encourage charitable agencies that provide a substantial program of health and human services directly benefiting the Alachua County region to apply. Agencies must apply every year.
Q) Where can I learn more about the 74 agencies involved in the 2008 University of Florida Community Campaign?
A) Please review http://ufcc.ufl.edu/agencies.asp. Many of the agencies have websites. However, please donate online at the UFCC site so that your funds will be counted among the UF staff and faculty total.
Q) Is there a limit to the number of agencies that can participate in the UFCC?
A) No. As long as the agency meets the criteria in the application, they may be added. We have had as many as 80 agencies to choose from in one campaign year.
Q) I am a steering committee member for the UFCC, representing a department or division. I see you have public relations materials on your website that I would like to use. Do I need anyone's permission?
A) No. We encourage anyone who would like to help support and promote the UFCC to download the materials as needed. If you need a file in a format not provided, contact UFCC staff at ufcc@ufl.edu.
Q) Does the UF Community Campaign (UFCC) have any relation to the UF Capital Campaign?
A) There is no relation between the UFCC and the UF Capital Campaign. The UFCC raises funds from UF faculty, staff, and employees for charitable organizations in the local community. The UF Capital Campaign - headed by the UF Foundation - raises money throughout the state and beyond to fund the education and research at UF.
Q) If I am using a paper pledge card, where should I submit?
A) If you have a completed paper pledge card, please submit to your college, unit or department UFCC coordinator. To determine your coordinator designee, please review: Steering Committee
Q) Where should a donor submit cash or checks for the campaign (from a single event, or a single, one-time donation)?
A) Please submit all cash or checks to your college, unit or department UFCC coordinator. To determine your coordinator designee, please review: Steering Committee
